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Twenty-two studies did not perform a validation on unseen data and 68 studies did not perform external validation. Of 23 studies that claimed that their algorithm was generalizable, 5 tested this by external validation. A list of sixteen recommendations regarding the usage of NLP systems and algorithms, usage of data, evaluation and validation, presentation of […]

Compression technology is rapidly improving, but when developing your voice assistant, audio codecs and compression solutions merit a thorough investigation. TTS is a computer simulation of human speech from text using machine learning. First, the system needs to convert text to words, then perform phonetic transcription and then convert transcription to speech. One of the […]

With exceptional customer experience being a key differentiator for companies, improving agent experience is essential to a brand’s success. Today, many companies are turning to Conversational AI applications, such as virtual assistants to automate tasks and offer the opportunity for customers to self-service. Doing so not only can improve customer experience, but can also remove […]

Chatbots have a great use for healthcare solutions in a number of micro-niches. These include diagnosing the illness, detecting symptoms and identifying, and much more. Also, this might be the trigger the world needs for aggressive transformation. According to research by the AMA, about 55% of treatment nonadherence accounts for miscommunication between patients and their […]

This bilingual chatbot interacts with customers in each of Groupe Dynamite’s ecommerce stores. It uses Tidio chatbot for ecommerce to provide shoppers with instant customer support when all their live agents are busy, or outside their working hours. Consumers value them for spot-on product recommendations, improved customer experience, and a self-service option. ‍Ecommerce chatbots can […]